Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Ransom & Randolph offers the following returns policy.
A return authorization is required prior to refusing or returning material. Contact our Customer Service team at 419.865.9497 extension 55274 or 55234 to provide a reason for return and secure an authorization number.
Returns may be subject to a 15% restocking fee. Return freight costs are the responsibility of the customer unless otherwise noted.
Ransom & Randolph Company’s (R&R’s) technical advice, whether verbal or in writing, is designed to assist the user in using Ransom & Randolph’s product. Such advice does not expand R&R’s limited warranty or relieve the user of testing R&R’s products to determine their suitability for the intended uses and procedures. The user assumes all risk and liability for damages arising out of improper use of R&R’s product.
In the event of a defect in material or workmanship in R&R’s product, R&R’s liability is limited, at R&R’s option, to replacement of the defective product or part thereof, or reimbursement of the actual cost of the defective product. Failure to give R&R notice of any claim within 30 days of delivery of the product concerned shall constitute a waiver of such claim by Buyer. In order to take advantage of the limited warranty, the defective product must be returned to R&R. In no event shall R&R be liable for any indirect, special, incidental, or consequential damages.
EXCEPT AS EXPRESSLY PROVIDED, THERE ARE NO WARRANTIES, BY RANSOM & RANDOLPH, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES WITH RESPECT TO DESCRIPTION, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THESE TERMS AND CONDITIONS ARE FINAL AND BINDING, AND MAY NOT BE CHANGED OR MODIFIED EXCEPT IN WRITING, SIGNED BY RANSOM & RANDOLPH’S GENERAL MANAGER, AND NO MODIFICATION SHALL BE EFFECTED BY THE ACKNOWLEDGMENT OR ACCEPTANCE OF PURCHASE ORDER FORMS CONTAINING DIFFERENT TERMS OR CONDITIONS. ALL SALES OF PRODUCTS ARE LIMITED TO AND MADE EXPRESSLY CONDITIONAL ON BUYER’S ACCEPTANCE OF THE FOREGOING TERMS AND CONDITIONS. SELLER EXPRESSLY OBJECTS TO AND REJECTS ANY TERMS AND CONDITIONS THAT MAY BE PROPOSED BY BUYER THAT ARE IN ADDITION TO OR DIFFER FROM THE FOREGOING TERMS AND CONDITIONS. UNLESS A WRITTEN ACKNOWLEDGMENT SIGNED BY RANSOM & RANDOLPH’S GENERAL MANAGER IS EXECUTED, SELLER CONSIDERS BUYER’S ACCEPTANCE OF SELLER’S TERMS AND CONDITIONS.
FOB Shipping Point Terms
All products are shipped FOB Shipping Point which is defined as the point at which title of goods transfers to the Buyer. Seller may or may not pay freight charges in this instance. In all cases, the Buyer bears the freight charges, owns the goods in transit and files all claims for loss and damage.